F.A.Q. & Tips

Transfers:

• price includes Transfers – rent a car, driver, fuel, tolls;

What type of vehicles (cars) are used for the transfer?

All our transfers use cars, minibuses or buses according to the type of transfer required. All vehicles are air-conditioned.

Also, they meet all the safety requirements.

What is ’Private Transfer’?

A private transfer is where we transport you as an individual passenger without the need to share a car with anyone else. Once you arrive at the airport you won`t need to wait for other passengers. The driver will be waiting for you with a name board clearly displaying your name and then transport you to the address you have specified. Any additional services are shown in the confirmation document given to you when ordering the service.

What is ’ VIP  Transfer’?

VIP transfer is where we transport you as an individual passenger without the need to share a car who is Mercedes E 2008 with anyone else. Once you arrive at the airport you won`t need to wait for other passengers.  English speaking driver  will  waiting for you with plate with your name  and then transport you to the address you have specified. Any additional services are shown in the confirmation document given to you when ordering the service.

Are your prices per person or per vehicle?

Per vehicle.

What are your hours of operation? We operate 24 hours a day, 7 days a week, 365 days a year – including holidays.

Also, they meet all the safety requirements.

How do I make a reservation?

Go to our order form

When do I make a reservation?

As soon as you have your flight information.

Can I pay by credit card?

Ok, Let us know

When do I pay?

Please pay the full agreed fare upon arrival at your destination.

What currency do you prefer?

We prefer BGL currency (because we don’t lose money changing it) but we will accept , Euros,Sterling and U.S. Dollars.

Where can I change money?

Changing money in your home country will be expensive, not all banks will have Bulgarian LEVA handy so you will may have to wait for it as well. The best way would be to change enough money to last you until you can get to a bank in Sofia as they have the best rates. There are also plenty of ATM’s/cashpoints in Sofia and they actually are a very good way to change money. We strongly suggest that you DO NOT use the exchange offices in the airport or in Sofia as they are not regulated and are very deceptive in their advertising.

What happens if my flight is delayed?

We track your flight on the Internet and by our airport representative, so we are aware if you will be arriving late. Whether you are 1 hour late or 6 hours late, we will have a driver for you at the airport.

Is there is an additional charge if my flight is late?

No, unlike some companies we do not charge waiting time. Of course if your plane is late a lot so feel free to leave a tip at your discretion of the driver.

Our price policy is very competitive. The price quoted is the price you pay, there is no hidden costs for late arrivals, luggage, tolls, fuel  !

How do I find my driver?

Our driver will wait for you /until hi meet you/ in the arrivals terminal holding your name board clearly displayed. In case of disappointment contact us on our 24 hrs HOTLINE : +359878161675 and will found you immediately.

Can I have a receipt?

Of course, just ask the driver.

How long is the journey to the Sofia city?

Generally 30 minutes to the city center, during rush hour and when the road conditions are poor, these times can vary. For other citys and resorts destinations feel free to ask us.

I have lots of luggage, a mountain bike, a board bag and my pet snake- will there be room?

If you are bringing a mountain bike or a lot of luggage please let us know.

Should I tip the driver? How much?

Yes, Loads! Of course it is up to you whether you want to tip the driver or not. If you are happy with the service he or she gave you, it is customary to tip between 10-15%.

Do you offer tour programs?

Browse our day trips or send us your information to prepare a program for you.!

Do you offer other transportation besides going to and from Sofia Airport?

We will go anywhere you would like, e-mail us for a quote.

At what time will I be picked up on return transfer? How will I know what the pickup time is?

You must notify us of the pickup time at the hotel when booking a return transfer. The driver will arrive at the hotel/apartment at the given time.

What do you mean by „assistance with luggage” (carrying luggage)?

The driver will carry your luggage from the Arrival Hall to the transfer vehicle (car) and from the car to the hotel entrance upon arrival, and from the car to the Departure Hall entrance upon departure.

Can I cancel my booking? Is it free of charge?

Cancellations can be made up to 24 hours before the arrival time, free of charge.

Memberships

Airport Transfers & Taxi in Bulgaria and abroad member of InfoTaxi. Internationa Taxi Alliance
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